New Training Package – Late February Timeframe

Kool Kids Training College is closely monitoring the review of the Early Childhood Education and Care training package.

We have been advised this week that the case for endorsement is being finalised for Quality Assurance and State and Territory jurisdiction consultation and will be submitted to the AISC in December 2020 for consideration for approval at the next meeting which is currently scheduled for the 23rd February 2021.

Some of the changes in the new Early Childhood Education and Care Training Package:

  • The entry requirements into the Diploma
  • Student must hold a CHC30120 Certificate III in Early Childhood Education and Care or a CHC30113 Certificate III in Early Childhood Education and Care to be able to study CHC50120 Diploma of Early Childhood Education and Care
  • The Early Childhood Education and Care Training Package will feature an additional 40 hours of work in a regulated children’s education and care EG 120 hours in the current training package will be 160 hours and 240 hours will be 280 hours
  • CHC30120 Certificate III in Early Childhood Education and Care will have 17 units
  • CHC50120 Diploma of Early Childhood Education and Care will have 15 units

Packaging Rules

It is expected that there will be a 12-18 month teach out period from when the training package will be released.

Note: Confirmation of the teach out period will be confirmed once the qualification has been approved.

Project Timings

New Training Package for early childcare education training

The Story of Zappos and Delivering a Zappos like WOW! Moment

Those who follow our blog will know how important the WOW! core value is here at KKTC. We all love reading the WOW! Report every Monday which is a summary of the awesome experiences our trainers have had during the previous week.


WOW! for our students can come in many forms.

It can be that ‘first class’ experience, ‘first voc ed’ experience, the ‘graduation experience’, the ‘I got the job’ experience …pretty much anything that lights up a student’s life as a result of being connected with the college…and most importantly connected with their trainer.

Origins of WOW!

KKTC embarked on the WOW! journey following a strategy session our college manager did with Verne Harnish – a leading US based business strategist who profiled a company called Zappos. The story of Zappos that really struck Sam as unique is covered below….

It’s early morning after a shoe sales conference in Santa Monica, California. A group of friends – including Tony Hsieh, head of the online clothing giant Zappos – is stuck in a hotel room, hungry and a little inebriated.

Room service doesn’t deliver after 11 p.m. Hsieh dares someone to call Zappos and order a pizza instead.

The customer service rep who answers the phone is polite, if a little confused. She puts the group on hold. A few minutes later she returns with a list of the five closest pizza joints in Santa Monica that are still open and delivering. And then orders the pizza for them.

This story comes from Delivering Happiness, the book Hsieh wrote about how he and his team grew Zappos so quickly that Amazon bought the company in a deal worth more than $1 billion.  Have a think about calling any call centre – would you get that sort of customer service? That sort of WOW? I doubt it.


Delivering WOW! at KKTC

The above story had a huge impact on Sam and he always wanted to replicate that sort of WOW! experience here at KKTC. So much so that when he oversaw the creation of the company values in 2014, WOW! was always a shoe-in.

WOW! starts with who the college hire and what we look for in a trainer applicant.

Sam commented this week about interviewing for new trainers and assessors and what he looks for.

“The very first interview is really a discovery. And what I am looking for is alignment with our values. Will this person sign up for WOW!?

As KKTC is all about the student – all about their experiences as ‘we only exist for them…’

So hiring like-minded, 100% committed trainers to the student experience is critically important in continuing to deliver WOW!”

This week Sam was talking with one of the Trainers when a WOW! moment exploded in front of him.

He recalls the story…

“I was talking with a KKTC Trainer and Assessor and the story goes…

  • Her student (16yo early school leaver) is nearing completion of her Cert 3. Her mum wanted the student to go on and do her Diploma, but her trainers’ advice was to get a job as she felt the work experience given her young age would benefit her and the trainer had heard McDonald’s was hiring on a large scale.
  • The student was on the same page with her trainer, but Mum didn’t think working in ‘fast food’ was any help.
  • The trainer said the routines and systems of training and the work experience at Maccas would be an advantage for future employment and her personal growth.
  • The trainer knew about a McDonald’s just near the student’s house and also offered to review the student’s CV and help coach her on the application process.
  • After some encouragement, tweaking on the CV and counsel for the Mum, the student applied…
  • And today the student was offered the role! “

That is WOW!

blankThink about that for a moment.

You will remember your first job. You will remember the process of applying, the interview, the self doubt and you did it all on your own!

This student did it with a KKTC Trainer in her corner. It is a life long memory for this student that starts today. She will probably name her first born after the trainer! 😊

The above commitment to our students and delivering WOW! moments is what makes KKTC different.

It is values driven and it is ‘walking the talk’ when we say ‘we only exist for our students’.

It is a Zappos like truly WOW! moment.

If you are thinking about starting or advancing your career in Early Childhood Education and Care, then download a course guide today!

Enquiries 1300 048 133.

New Training Package – What it Means for YOU!

The review of the Early Childhood Education and Care training package is currently underway, and it expected that there will be a 12 month teach out period from when the training package will be released.

At this point in time it is still uncertain how many units will transition across to the new training package, however we will update via this blog as further information comes to light.

Some of the changes in the new Early Childhood Education and Care Training Package:

  • The entry requirements into the Diploma
  • Student must hold a CHC30120 Certificate III in Early Childhood Education and Care or a CHC30113 Certificate III in Early Childhood Education and Care to be able to study CHC50120 Diploma of Early Childhood Education and Care
  • The Early Childhood Education and Care Training Package will feature an additional 40 hours of work in a regulated children’s education and care EG 120 hours in the current training package will be 160 hours and 240 hours will be 280 hours
  • CHC30120 Certificate III in Early Childhood Education and Care will have 17 units and CHC50120 Diploma of Early Childhood Education and Care will have 15 units

Adam Murphy Adam Murphy, Head of Compliance at Kool Kids Training College said this week

Whilst not finalised the new training package will be the start of the next journey of learning for educators in the Early Childhood Education and Care sector in Australia.”

Adam adds, “There are some big changes based on the draft now published. We are connecting with educators right around Australia to brief them on the changes and importantly be ready for releasing the new resources for CHC30120 Certificate III in Early Childhood Education and Care and CHC50120 Diploma of Early Childhood Education and Care very soon.”

  • CHC30120 PACKAGING RULES – See link
  • CHC50120 PACKAGING RULES – See link

New Training Package for KKTC

Register for upcoming Training Package Webinars

Adam said the college would be running webinars later in 2020 to give educators a clear picture of what the changes mean for them. Register on the Kool Kids Training College website at

KKTC Delivers Results!

In challenging times, it is reassuring to know that KKTC continues to deliver results.

Measuring customer satisfaction (or in this case student satisfaction) is relatively easy in today’s customer centric world. Most companies turn to Net Promoter Score (NPS) – a management tool that can be used to gauge the loyalty of customer relationships.

Originating in the early 2000’s NPS has been widely adopted with more than two thirds of global Fortune 1000 companies using the metric.

The one question survey many reading this would be familiar with.

It asks, “How likely are you to recommend our service on a scale from 0 to 10 to a friend, relative or colleague?” 

The survey conducted by Kool Kids Training College had a 15% response rate from the sample of students – which is above standard for survey responses and the results were impressive.

Of the 31 responses:

  • 27 said 10/10
  • 2 said 9/10
  • 2 said 7/10

This represents a score of 94 and with an industry (best) in the low 70’s college manager Sam Hendry said they were ‘blown away’ with the number.

“The importance of this number is basically if you have satisfied customers (students in our case) they tell others about the experience. That grows our cohort organically. And that is the best form of marketing – word of mouth.”

“Since the college started training in 2013 in the Early Childhood Education and Care sector, we have maintained a lazer sharp focus on the needs of our students. If you remain 100% committed to their needs and aim to continually improve in all aspects of training, then the results will follow. In this case the result is an awesome NPS score.”


NPS Chart




One of the major points of difference with Kool Kids Training College is that we are one of the very few Registered Training Organisations (RTO’s) that has a legacy of owning and operating childcare centres.

This journey started over 15 years ago with the first Kool Kids Early Learning Centre opening on the Gold Coast.

Our road to becoming a training college evolved because we were frustrated with the quality of training from external RTO’s in our own centres.

Since starting the training college in 2013, we have trained 1000’s of students and remained committed to challenging our students to be their best.

This philosophy of challenging / striving to always improve, to be our best is evident not only in our training and engagement with our students but it remains central to the practices in Kool Kids Early Learning Centres.

None moreso than the new Byron Bay centre – at The Hive which opened in March.
Check out this short video – it is a centre like you’ve never seen before!




Kool Kids Training College have been ‘on the cloud’ for several years and have a robust training model for online training delivery which when blended with our commitment to centre based mentoring and assessment provides a comprehensive program.

With our cloud based learning platform combined with workflow automation and a dedicated team of Trainers and Assessors means that both childcare centre owners and educators studying CHC30113 Certificate III in Early Childhood Education and Care or CHC50113 Diploma of Early Childhood Education and Care qualificationscan be sure that whilst it is not ‘business as usual,’ Kool Kids Training College are able to continue to train, mentor and support educators during this pandemic, but ‘from a distance.’


Kool Kids Training College have reached out to centre owners in the past week with strategies to continue supporting Trainees – in fact accelerate the support for Trainees during this time. We have also communicated strategies for employers who may be reviewing downsizing or standing down Trainees.

College Manager Sam Hendry said this week, “Just last Friday I was talking with a Centre Owner in Sydney with 3 centres who was looking at retrenching a number of Trainees. We discussed options that we had discussed with relevant authorities for suspending trainees and continuing training, and with a change of thinking by this owner as a result of this discussion, these Trainees are now able to continue training whilst being stood down, access Government financial assistance and solve the payroll challenge of the Centre Owner.”

“There are always options to work around challenges, and with the breadth of issues owners are facing, we just wanted to put forward a solution that works for all parties.”

“So, my message to all employers (notably with Trainees) is before you contemplate laying off Trainees, talk with us as we have a model that works and enables you to plan for Trainees to re-engage with their employment in 3 months or 6 months time when we get through the other side of this pandemic and most importantly it solves your payroll issues and removes some of the future inevitable hiring costs and processes you will face when we do get through this pandemic…and we will.”

Sam noted some colleges who this week announced they were closing whilst changing their training models to be online.

“We feel for those Trainees impacted by college closure. We are open for business, we are 100% committed to our students and we can seamlessly transition any Trainees wishing to transfer to Kool Kids Training College. A month is a long time when you are studying and given all the other emotional impacts Trainees are facing, we don’t want training to be an additional stress point. We actually want to be right in the trenches with our students, keep them training and keep them motivated. This is the training industries time to stand ‘shoulder to shoulder’ with its students.”

“Transferring a training contract to KKTC is a relatively simple process and we will guide you through this,” Sam Hendry said.

“Just call the college on 1300 048 133 and we can run through options for your centre and your Trainees,” he said.

Enquiries – Sam Hendry, College Manager
Ph 0432 900 463
Date 31/3/20


With Great Qualifications Come Great Opportunities – In Great States!


Kool Kids Training College – now training in Victoria!

KKTC is now training in Victoria Under 3rd Party Agreement with Wodonga Institute of TAFE. – RTO: 3097.

Talking this week about this exciting development, College Manager Sam Hendry said “Victoria has always been on our radar. We have many clients in the northern states who have been keen for us to start in Victoria and we just had to find the right pathway into that market.”

“The College has been fortunate to establish a 3rd Party Agreement with Wodonga Institute of TAFE. It will see KKTC operate under their funding in the Melbourne metropolitan areas thereby enabling our clients to receive continuity of training with their Northern State centres.”

“From day one in meeting with the team at Wodonga Institute of TAFE we knew we had 3rd party that we could work with. We have a common focus on the needs of the students and quality training.”


We have started 2020 with some great training initiatives from the NSW State Government.

The introduction of Fee Free Traineeships from 1 January 2020 is a great step forward in encouraging new entrants into our sector.

The initiative sees the NSW Government paying the course cost for 70,000 new traineeships – meaning trainees undertaking a government funded traineeship course no longer face a student fee of up to $1000.

Talking this week about the initiative, Kool Kids Training College Manager Sam Hendry said “Traineeships are great, notably for school leavers or return to workers. Previously where they or the employer would have to pay $1000, with this initiative it is fee free. We see many NSW employers offering traineeships and why shouldn’t they now, when they can be offered fee free!”

Fee free traineeships are available to NSW trainees – including school-based trainees whose training:

  • is funded under the NSW Government’s Smart and Skilled Program
  • commenced on or after 1 January 2020.

For educators who have previously commenced Smart and Skilled traineeships before 1 January 2020 and are returning to a traineeship after 1 January 2020, you will be eligible for fee free for the remainder of your training if your traineeship course or your employer has changed.

Each student is limited to a maximum of commencing three fee free traineeships under this initiative.

For further information contact Kool Kids Training College on 1300 048 133 or visit


How To Build A Childcare Team You Can Be Proud Of

‘A successful team is a group of many hands and one mind…’-  Bill Bethel

Talking recently at a centre group’s team conference, Sam Hendry College Manager with Kool Kids Training College talked about some of his experiences with leading teams and what teams need to be effective.

In this blog post, Sam covers some important points in how to develop a successful team culture.

Doing More With Less

Many organisations are trying to do more with less by relying on the efficiency of teams.

That means that teamwork is more important than ever, and it’s critical that teams work well together.

Failures in teamwork have caused serious workplace accidents. They’ve also caused planes to crash and businesses to fail.

The problem is that many teams are really a collection of individuals. A group of people is not a team just because they’re called ‘a team’.

For a group of people to become a fully functioning team, a whole range of psychological processes need to be nurtured.

While all teams are different, psychologists have discovered there are some things that all teams need. Here’s the low down.

Social Skills

A study conducted by Wooley Et Al in 2010 found that a group intelligence is:

“…not strongly correlated with the average or maximum individual intelligence of group members but is correlated with the average social sensitivity of group members…”

And it’s not an isolated finding, this evidence emerges in research again and again.

So strong communication and social skills are critical to great teamwork.

Clear Goals and Roles

It might seem obvious, but clear goals and roles make a huge difference in teams.

A recent survey of 7,200 U.S. adults found that only 12% of employees set priorities with their managers. But that 12% were much happier than the employees who scored their managers’ goal setting towards the bottom of the scale.

Organisation goals and clearly defined team roles prevent confusion and increase stability in so many ways. In fact, clearly defined roles decrease absenteeism and lateness (KammeyerMueller and Wanberg, 2003).

Role clarity is particularly important during times of change. Teams with clear roles can adapt easily, but when individuals don’t know who’s responsible for what, chaos reigns.

Sam highlights how surprised he is at the number of educators who have been in childcare centres for lengthy periods of time, although are still yet to have a formal performance review.

“Performance reviews are critical. Without them, people are often in the dark or making presumptions (often negative) on what management thinks about their performance,“ Sam said.


Whilst trust might seem obvious when it comes to team function, it’s more complex than that.

Research conducted by Naquin and Kurtzberg in 2009 found that people will base their assessments of team trust on the least trustworthy individual in a team.

So, each member of the team must be trustworthy, and be perceived as trustworthy for people to trust the group. If not, the whole team suffers.


As crazy as it might sound, Professor William Hampes has found that people with a strong sense of humour are perceived as more trustworthy.

Equally, teams with strong group dynamics will joke around together. Humour is a signal that groups are getting along well and has the added benefit of reducing stress, increasing team cohesion and increasing creativity (Romero and Pescosolido, 2008).

Sam said that in the team he leads every week the whole team share in a ‘WOW Report’ – a collection from each team member of some of the week’s highlights (and sometimes lowlights). Although it is framed as a positive sharing of stories from the week, often it leads to some funny outcomes.

“Sharing a laugh with your colleagues does relieve some of the pressures of the job. We find weekly when sharing the WOW! Report that many funny conversations start as a result. Certainly, in the report the laughing emoji appears a lot!”

“Exploring the human side of your co-workers and having some fun is important. It builds rapport, happiness, fulfilment in the role and goodwill for the company as an employer that embraces the differences of each team member.”

“If there is one thing I would recommend, it is share stories amongst the team. People love to know what is going on, and if it has a humorous side to it, all the better.” Sam said.

If your team would like Sam to present at an upcoming team event or conference on leadership, just send him an email at



By Sam Hendry, College Manager

A wise person once said “We only know what we know, and we don’t know what we don’t know…”

When it comes to training, never a truer word has been spoken.

As many of you reading this will know, Kool Kids Training College (RTO 40636) offers centre based training in the CHC30113 Certificate III in Early Childhood Education and Care and CHC50113 Diploma of Early Childhood Education and Care qualifications.

And we are busy marketing this centre-based training all over Qld and NSW. In fact, we have been busy for many years with this activity – knocking on doors, presenting at events, trade shows and like to promote what we believe to be the best training in our sector.

Notably when knocking on doors and dropping into childcare centres, it is an interesting exercise in understanding more about what centre managers and owners know about the important role training has in their overall service delivery.
On presenting what we believe to be the BEST training in the market we sometimes get the reply “Oh, thank you but we are happy with our training provider.

It is an interesting statement – being ‘happy’ in our world of training doesn’t translate to quality.

It can be code for ‘staying with what we know.’

And in some cases, there is real reason for this as many centres are fatigued by the training landscape. There have been Registered Training Organisation’s that have come and gone and have let many educators down.

As a result, centre owners and managers can be a little shy of making a change – it can be a bridge too far to again make a change – so the safe position is to ‘stay with what we know.

This point is not lost on College Manager, Sam Hendry, who said this week, “In the list of the top ten things Centre Managers will address tomorrow, for the greater majority the topic of training is number 11 in order of priority…”

“We understand that as we operate centres also (noting Kool Kids Training College origins are as a service provider in SE QLD and Nth NSW), and the increasing demands on Centre Managers means that if it ‘ain’t broke, don’t fix it’ and stay with what you know.”

“The irony is that when we unpack that position often centre managers are frustrated with their training provider”, Sam said.

“It takes some questioning, but I did ask recently after a centre manager advised they were ‘happy’ with their training provider to rate the provider on a scale of 1 to 10. The answer I got was 7 out of 10 and I immediately responded ‘why not demand excellence, why not demand 10 out of 10!

It is of course critically important for centre owners and centre managers to re-prioritise training so that it makes their top ten priority list and it is equally important to demand that the training is ‘10 out of 10’ in terms of quality.

The 5 most common shortcomings for training providers include:

1. Quality of learning resources
2. Lacking in practical skills mentoring and development
3. Trainer not attending the centre regularly enough
4. RTO not providing enough feedback on progress of student to centre managers/owners
5. Delivery method not delivering a ‘user friendly’ experience

If any of these 5 shortcomings are evident in your centre’s training, then demand ’10 out of 10’ training and call us today on 1300 048 133.


It’s All About Trust!

As many reading this blog will know, Kool Kids Training College (RTO 40636) is focussed on the delivery of exceptional training in CHC30113 Certificate III in Early Childhood Education and Care and CHC50113 Diploma of Early Childhood Education and Care qualifications.

Sam Hendry, College Manager noted this week that training is at the core of any organisation that wants to be the best in its field.

“Really, everything starts with training…doesn’t it?” Sam said.

“If you get it right it can be very powerful in terms of quality educators delivering quality service. On the flip side, if you get it wrong, it can have serious consequences,” Sam said.

“For our college it all starts with Trainer & Assessor and Student relationship. If we get that right from day one then the journey to a quality training outcome is pretty seamless. But that requires great Trainers & Assessors with a 100% commitment to their students and also students who commit to the training plan and timelines set by their Trainer & Assessor.

“It really is a trusted relationship. One that sees both parties coming together and working for each other.”

The key elements of what makes a great relationship between the parties is outlined below:


*Trainers & Assessors are tasked with communicating with students as soon as the student is enrolled and they are required to organise to meet whilst providing contact details to enable the student to seek support as they need it (3 weekly visits and same day phone and email actioning = high levels of contact and mentoring)

*The initial visit sets the tone for the Trainer & Assessor / Student relationship into the future (once trust is broken is hard to re-establish)

*Trainer & Assessors must be punctual and organised to help the student feel they are valued, respected and supported

*It is important that students feel a sense of welcome and enthusiasm from their Trainers & Assessors in order to take the leap of faith into the unknown (as many students may not have had positive experiences in their past schooling or training environments)

*Trainers & Assessors support students in this by smiling, use of intonation when talking, active listening and use of positive non-verbal expressions and body language

*If Trainers & Assessors organise to meet with a student, it is vital that they advise the student if they are unable to attend (and same applies to the student)

*Trainers & Assessors go through the unit in sufficient detail to help the student feel comfortable to attempt it

*Trainers & Assessors remind students that they are only a phone call, email or text away if they need help

*Trainers & Assessors provide students with the due dates and discuss how to go about completing assessments in a timely manner


With the training college having quality systems to monitor activity and progress, it is very important that students recognise their responsibilities in this relationship and don’t let their Trainers & Assessors down by failing to meet timelines.

*Students need to maintain open communication with their trainer to experience the best possible training support

*Students need to have realistic expectations of their Trainers & Assessors

*Students need to work closely with their Trainers & Assessors and their supervisor to complete their assessments

*Students need to advise their Trainers & Assessors if they are unable to meet (if sick or away) demonstrating respect for their trainer.

The strength of the training relationship can impact significantly on a student’s success or failure to complete their training.

Sam concludes “It really is about trust and a positive relationship between Trainers & Assessors and the student. For many students it is a big step to upskill – it requires time and effort and a commitment to see it through.”

“Our college completion rates are very good as we build trust from day one in the training relationship. Once you have trust, you have ‘buy in’ from all the parties and that is when the magic happens!”

Interested to experience training that is truly WOW in your centre? Call the college on 1300 048 133